Haute Headz Salon & Spa Cancellation Policy

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Your appointment time is reserved especially for you. Last-minute cancellations and missed appointments affect our stylists’ income and prevent other guests from booking. We appreciate your understanding and respect for our team’s time.

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Cancellations & Rescheduling
Please provide at least 24 hours’ notice to cancel, reschedule, or remove a service from your appointment. Changes made within 24 hours may result in a charge of 50% of the scheduled service price.

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No-Shows
Appointments missed without notice may be charged 100% of the scheduled service price. Any outstanding balance must be paid before another appointment is booked.

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Late Arrivals
Please arrive on time. If you are more than 15 minutes late, we may need to adjust your services or reschedule your appointment. If we cannot complete your service, the late cancellation fee may apply.

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Deposits
Deposits are applied toward your service total. With at least 24 hours’ notice, your deposit may be transferred to a rescheduled appointment. For late cancellations or no-shows, the deposit will be applied toward the applicable fee—not charged in addition to it. Any remaining balance may be charged to your card on file.

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Card on File & Acknowledgment
A valid credit card is required to reserve all appointments. Before booking, guests must acknowledge this policy and authorize applicable cancellation or no-show charges.

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Appointment Reminders
Reminders are a courtesy. Your appointment remains reserved whether or not you receive or respond to a reminder. Please contact the salon directly to cancel or reschedule.

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Our Commitment to You
We respect your time, too. If we are running significantly behind or need to change your appointment, we will communicate with you as soon as possible.

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We understand that emergencies happen. Please contact us promptly so we can review your circumstances.

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Thank you for supporting our team and helping us provide a thoughtful, timely experience for every guest.